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Our bespoke coffee trucks have been developed to bring the best out of us all. True adventure with an ability to go anywhere
Our bespoke coffee trucks have been developed to bring the best out of us all. True adventure with an ability to go anywhere
We love our customers, so feel free to visit during normal business hours.
Trident Grand Mall - Dubai - United Arab Emirates
Open today | 07:00 am – 11:30 pm |
I. Return Policy:
a. Coffee Equipment: If you are not satisfied with your coffee equipment purchase, you may return it within 7 days of receiving the product. The equipment must be unused, in its original packaging, and in resalable condition.
Please contact our customer service to initiate the return process. Note that return shipping costs may apply, and they will be the responsibility of the customer.
b. Coffee Beans: Due to the nature of our product, we do not accept returns on coffee beans unless they are damaged or defective upon arrival. If your coffee beans are damaged or defective, please contact our customer service within 48 hours of receiving your order to initiate the return process.
We may request photographic evidence of the issue to assist with the return process.
II. Refund Policy:
a. Coffee Equipment: Once the returned coffee equipment is received and inspected, we will issue a refund to the original payment method used for the purchase, minus any applicable restocking fees or return shipping costs.
The refund amount is contingent upon the policies of the bank associated with the card used for the transaction.
b. Coffee Beans: In the case of damaged or defective coffee beans, we will provide a full refund to the original payment method used for the purchase or we will replace with the same.
Please be advised that the refund is subject to the policies and procedures of the bank that issued the card being used.
III. Exchange Policy:
a. Coffee Equipment: We understand that preferences may change. If you wish to exchange your coffee equipment for a different model or product, please contact our customer service within 48 hours of receiving your order to discuss the exchange options.
Note that any price differences between the exchanged products may apply and return shipping costs will be the responsibility of the customer.
b. Coffee Beans: We do not offer exchanges for coffee beans unless they are damaged or defective upon arrival. In such cases, we will gladly replace the damaged or defective product with a new one of the same type. Please contact our customer service within 1 day of receiving your order to initiate the exchange process.
IV. Third party:
Please note that the above policies apply to purchases made directly from our website. If you have purchased our products from a third-party retailer, please refer to their specific return, refund, and exchange policies.
For any further assistance or inquiries regarding returns, refunds, or exchanges, please contact us on the below: info@dcbmgroup.com
We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.
Last updated: 19/02/2026
Please allow 14 days for the refund to be processed back to the original payment method.
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